1. Delivery Information

Our top priority is ensuring that your order reaches you as quickly as possible while maintaining the highest standards of quality and accuracy. You can be confident that once your order is placed, we will promptly send it to our warehouse for processing and shipping.

2. Our Shipping Timelines

We are proud to offer our customers same-day delivery in Kuwait for orders placed before 8:00 p.m. Next-day delivery is available for orders placed after 8:00 p.m.

Our Standard Delivery typically takes 1-3 working days from the date of purchase. Please note that delivery times may vary depending on your location and other factors.

3. Free Delivery

Yes, you'll enjoy free shipping on total orders valued at 39 KWD or above.

Delivery Options and Charges

4. Awaiting Your Coach Order?

To track your order, please check the tracking information provided in your confirmation email/SMS. If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +96522270165 anytime from 10am to 10pm.

5. Can I Cancel Or Change My Coach Order?

As we do our best to get your order to you as quickly as possible, sometimes that means we can’t cancel or change your order if it’s already been prepared and shipped. However, there is a limited time of 30 minutes after placing your order that you may be able to cancel the items. You can do this from the “My Orders” section in your account.

If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +96522270165 anytime from 9am to 9pm!

6. What if I placed an order but I haven’t received a confirmation email?

Please note that it may take up to 15 minutes for your confirmation email to land in your inbox.Remember to also check your spam or junk folder just in case. If you still didn’t get it, please give us a call to help out.

7. Where Can I Check If An Item Is Missing From My Order?

If you notice an item missing from your order, it might be on its way separately. Simply check your order details in the account section for any split shipments. If you're still unable to locate the item, feel free to reach out to us, and we'll be happy to assist you.

8. Received A Different Item To What You Have Ordered?

We're here to ensure you get the right item every time. If for any reason you face an issue with your order, please don't hesitate to reach out to our customer support team directly for help at +96522270165.

1. How Do I Return Or Exchange An Item?

We offer free online returns for orders placed on Coach within 30 days of purchase. You may return your Coach products* in their original, unused condition for a full refund. Please ensure that shoes are returned in their original shoe box.

*Excludes earrings/piercings, liquid products, monogrammed items (including pendants), custom-made belts and personalised items.

To get started with your return, log on to your online account, choose the item you wish to return and the reason for the return. You will then get a notification with your request and our team will contact you for the collection of your return within 1-2 working days.

If you had completed your order using guest checkout, you will need to create an account using the same email address as the one used for the order you wish to return so that you are able to request a return.

2. How Long Would It Take To Get My Money Back After My Order Was Returned?

Debit/Credit Card Refunds:

Once we receive your return, it usually takes us 2-3 business days to process and issue your refund. We'll send you an email to keep you in the loop on when we've started the refund. Just a heads up, your bank might take around 14 business days to process card refunds after we've initiated it. If you have any questions along the way, we're here for you.

3. I Still Haven’t Received My Refund Yet

If you haven't received your refund within the expected time frame, please don't hesitate to contact our Customer Care team at +96522270165. We're here to help and will promptly investigate to resolve any issues.

4. Is It Possible To Merge Multiple Returns Into A Single Return Request?

When it comes to returns, it's best to keep things separate. Each shipment should be returned on its own, each return request is packaged separately and is collected by a different driver. This helps smooth out the refund process. If you've accidentally dispatched multiple returns in a single package, just give us a heads-up, and we'll sort things out for you.

5. Received A Faulty Item?

If you have received damaged items or the wrong items in your order, please contact us right away and we will resolve the issue within 24 hours.

1. I Am Having A Problem With My Payment When Submitting An Order

There are multiple reasons why a payment might fail during checkout. Sometimes, the issue is related to the card being used/limit of the card or the validity if using a foreign card; in this case, you can get in touch with your issuing bank.

If you can't determine the nature of the issue, please send an email with the error details, if possible supported by a screenshot, to our customer service email address [email protected] /online chat so we can assist you further in resolving the issue.

2. What Are Coach Payment Options?

We currently accept the following payment methods for orders placed on our website: Visa, Mastercard, & KNET cards. You can also use Apple Pay to facilitate payment. Amber points can also be used to make online purchases.

Payment will be taken at the time you place your order. By entering payment details onto our website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use or utilize the relevant payment method.

3. How Do I Add A Promotional Or A Discount Code?

You can add a promotion or discount code at checkout. When you're on your cart page, click View Shopping Cart enter the code in the field Enter Promo Code and click Apply.

Please note that not all published codes on Coach.com are accepted in the Middle East. If you are in doubt, please speak to our customer service team.

4. I'd Like To Subscribe To The Newsletter

If you're interested in staying updated with the latest trends, offers, and information sent directly to your inbox, you can easily subscribe to our newsletters. Simply adjust your newsletter preferences from the 'Preferences' section in your account whenever you like.

5. What Should I Do If I Have Been Charged Extra For My Order?

If you believe you have been charged extra, please get in touch with your bank to ensure that payment was taken correctly and the extra amount does not need to be reversed by the bank. In the event your bank had confirmed a successful payment, the extra payment could have been a technical error, we really apologise about that experience! However, you may reach our customer care team on any of our support channels, and we assure you that we will do all our best to reverse the incorrect amount as soon as possible.

1. How Do I Create An Account?

Having an account makes future purchasing quicker and easier as your address and payment details will be securely stored for the next visit and to also allow you to create a return.

Click on Create an Account in the My Account section.

Enter your details on the Create A New Account page, or proceed using your Google, iCloud, or social media accounts.

Last step: Click on the Create Account button, and your new account is ready.

2. What If I Don't Want To Create An Account?

You don’t have to create an account to shop from Coach, simply select the items you like and check out as a guest. However, we recommend creating an account if you would like to add items to your wishlist or claim Amber points for your purchases. Please also note that if you would like to return an item that you purchased as a guest, you will need to create an account using the same email address as the one used for the order you wish to return so that you can request a return.

3. I'm Resetting My Password, But I Did Not Receive The Password Reset Email

If you're resetting your Coach account password, keep an eye on your inbox for an email containing a link to reset it. If you don't see the email, don't forget to check your junk or spam folder. If you signed up using Google, iCloud, or social media, your password is the same as the one for that platform. If you need to reset it, you'll have to do so through that platform's settings.

If you're still experiencing issues, please don't hesitate to contact our Customer Care team at +96522270165. We're here to help.

4. I Can't Sign Into My Account

If you're having trouble logging into your account, you can recover it by clicking on the Forgot Password link on the log-in page, and a reset link will be sent to your email. If you're already logged in and wish to update your password, you can easily do so from the Account Details page.

5. How Can I Delete My Account?

Simply reach out to our dedicated support team at +96522270165, and they'll help you through the process.

We offer you more than one channel to choose the best and most convenient channel of support.

Our friendly Customer Care team is here for you every day of the week from 9am to 9pm.

Contact Number: +96522270165

Email: [email protected]

If you emailed us out of working hours, we will get back to you once our teams are back online.