Welcome to www.coach.com.kw. We strive to ensure our customers and users of the Website (“you”) receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.coach.com.kw and any associated mobile application (the 'Website') is owned and operated by Al Tayer Insignia LLC trading as Coach (“Coach”) for its own benefit and the benefit of its affiliates and subsidiaries (together 'we', 'us' or 'our'), in the State of Kuwait. Al Tayer Insignia LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 583233 and its registered office at PO Box 2623, Dubai, United Arab Emirates.

Please read these terms and any other terms of use posted on the Website (including the privacy and cookie policy (the “Privacy Policy”), as together they form the legal terms and conditions governing your utilization of our Website and Website services (including the Coach customer contact centre (“Website Call Centre”) (“Website Terms”).

We may change the Website Terms from time to time by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an order through our Website or the Website Call Centre (an “Order”), you are deemed to have read and consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we may be obliged to apply that change to your Order. In all other cases, the version posted on the Website at the time your Order was placed will apply. Your continued use of the Website constitutes your acceptance of the Website Terms.

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Website Terms; and (iii) enter into binding Orders with us. In addition, only Orders with delivery addresses within Kuwait can currently be processed via the Kuwait Website. Please refer to the Shipping and Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

In order to take advantage of the features and services of this Website, you can either utilize the Website on a “guest check-out' basis or create an account and register your details with us.

It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us at our Website Call Centre on our number +96522270165 or updating them in your profile on the Website where you have set up an account. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but we are not responsible for any loss suffered through misuse of those details. Please refer to our Privacy Policy for details on how we deal with your data.

Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order you warrant that you meet the eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register an account with us.

When you place an Order with us, subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any additional charges such as delivery fees, taxes and duties where applicable. Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions, errors regarding prices of stock and/or stock availability. Items in your Website basket are not reserved until your Order is paid for. The Website (or our Website Call Centre) may contain or provide information regarding the availability of stock. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.

Prices on the Website are displayed in Kuwaiti Dinar (KWD) and exclude any services you may elect to pair the purchase with (such as gift wrapping), delivery costs or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.

Where you purchase using a payment card denominated in a different currency to KWD, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

The destination you ask us to deliver to, the items and services you select and the method of delivery you choose will dictate what delivery charges and duties apply (if any). Please refer to our Shipping and Delivery section for further details on delivery options.

Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:

1. has already been processed, then we may at our discretion:

• cancel the Order (or part thereof), arrange for collection of the mis-priced item(s) from your original Order delivery address in Kuwait and issue you a full refund including original Order delivery fees and duties (if applicable);
• where the price you paid is lower than the actual price of the item, honour the price in your Order; or
• where the price you paid is higher than the actual price of the item, refund you the difference;

2. has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion and may not be available for all purchases (such as fine jewellery and concessions). If the item is not eligible for the offer or promotion, the discount will not be reflected at checkout. Promotional codes are personal to you and cannot be transferred to third parties.

We currently accept the following payment methods for Orders placed on our Website: Credit/Debit Card, ApplePay, KNET. A Coach gift card, store credit and Amber points can also be used to make online purchases. The use of Amber points is subject to the terms and Conditions of the Amber programme available here.

By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline Orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use or utilize the relevant payment method.

Coach provides all possible payment options for our customer's convenience. For certain payment methods we may request additional personal documents, such as a passport copy or ID card with photo, in order to confirm your Order. For payments made via a Delayed Payment Provider you may be asked to provide additional personal documents and be subject to credit checks. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments. Coach reserves the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the Website (or any portion thereof) if it suspects there is fraudulent or suspicious activity. We are not liable or bound to inform or send specific communication to the user regarding the changes to your payment options on the Website (or any portion thereof). It is the customer’s responsibility to get in touch with us in order to get the payment options reactivated.

Coach’s current delivery options and pricing is set out in the table below.

Orders placed after 8pm or on Kuwait public holidays will be processed on the next working day.

Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Delivery delays may occur during promotions, sales, and public holidays. We're not liable for delivery failures beyond our reasonable control, including if you're unavailable to take delivery or where you request a delay in delivery. Expect up to four calls to schedule delivery and three delivery attempts before cancellation of your Order.

Returns process

Subject to meeting the conditions set out in this Returns section below, we offer a “no questions asked' free returns policy where you initiate the return within 30 days of delivery of the Order. Please note that certain items are not refundable (please see the General Conditions Applicable to Returns section below for more information). However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged. Where this happens, please contact the Website Call Centre on +96522270165 or take the items to your nearest Coach bricks and mortar retail store in Kuwait (“Retail Store”).

Items can be returned by arranging collection from your delivery address in Kuwait by either:

1. contacting us by calling +96522270165; or
2. logging into the My Account/Order History section of the Website.

Please ensure that you complete and attach the returns form you receive with your Order to avoid delays in processing your return. Your returns will be processed within 3-5 days in Kuwait, and if accepted, the refund will be issued accordingly. If you do not have a Coach account, you will need to register to be able to request a return online.

For an instant refund against your online purchase, you can walk into our Retail Store with the item and the returns form, and our team will be able to complete your return immediately.

Manufacturing Defects

In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. The details of the manufacturer’s warranty will be included in the product packaging, inserts or accompanying documentation. Please call us on our number +96522270165 if you believe your product has a manufacturing defect.

Refund Process

Refunds will only be processed after the item/s returned have been approved by us as meeting the return eligibility as set out in this Returns section. After approval, we will issue a refund equal to the price paid for the item duly returned (excluding, where applicable, the original delivery charges, cash handling fees and/or selected services).

Your refund will be processed via the following methods:

• Credit or debit card payments are refunded back onto the card used to make the purchase;
• Cash on Delivery payments are refunded as a gift card;
• Amber points are refunded as Amber points;
• Gift card payments are refunded as a gift card;
• If you chose to pay with multiple payment methods, at our discretion we will prioritize certain payment methods over others. For example, if you pay using a gift card and a credit card, the gift card amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded to your credit card.

Please note that we cannot refund items if the return is not initiated within 30 days from delivery of the Order. If you have received damaged items or the wrong items in your Order, please contact us right away and we will resolve the issue within 24 hours.

Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.

Shoes

Shoe returns will only be accepted if the shoes are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

General Conditions Applicable to Returns

In order to qualify for a refund, the return must be initiated within 30 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:

• unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;
• in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
• Authenticity cards, where provided, should also be returned; and
• accompanied by the original Order confirmation.

We regret but we cannot offer returns on the following categories of products: products not purchased via the Website/Website Call Centre, products sold on other Al Tayer Group websites, sales from www.coach.com or sales originated outside of the State of Kuwait. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.

Any Amber points which accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable. Please note that for system reasons, in order to receive online store credit, guest check out customers will need to create a Website account and register their details with us. We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under the laws of the State of Kuwait.

Cancellation

You may contact us at any time prior to your Order being marked as “Processed' on our online order tracking system to cancel or change the Order. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.

Liability

Save for death or personal injury arising out of our negligence, or for liability which cannot be excluded by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.

Language

These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.

Illegality

If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.

Third Party Sites

Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Content

In addition to the intellectual property rights mentioned below, 'Content' is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that the Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

No Warranty

Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website. Your use of the Website is at your sole risk and it is provided on an 'as is' and 'as available' basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website orthe server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.

Descriptions

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

Product Liability

By placing an Order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).

Indmnity

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account, caused by your action or inaction.

Intellectual Property Rights

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section above), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. No right, title or interest in any downloaded Content is transferred to you as a result of such downloading or copying.

No Agency

Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

Entire Agreement

You acknowledge and agree that these Website Terms and any terms attached to your Order invoice constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

Disputes and Governing Law

These Website Terms are governed by the federal laws of the State of Kuwait and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Kuwait.

Assignment

We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Al Tayer family.

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication, translation, editing, copying and distributing the information in any form or media. We shall be under no obligation (i) to maintain any information in confidence; (ii) to pay compensation for any information; or (iii) to respond to any comments or information. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy or other personal or proprietary right. You further agreethat your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website. You may not use a false e- mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.

Title to Goods

Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.

No Waiver

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Website Terms are cumulative and are not exclusive of any rights or remedies provided by law.