Shipping Details & Fees
1- Delivery Information
Our top priority is ensuring that your order reaches you as quickly as possible while maintaining the highest standards of quality and accuracy. You can be confident that once your order is placed, we will promptly send it to our warehouse for processing and shipping.
2- Our shipping timelines
We are proud to offer our customers same-day delivery in Kuwait for orders placed before 8:00 p.m. Next-day delivery is available for orders placed after 8:00 p.m.
Our Standard Delivery typically takes 1-3 working days from the date of purchase. Please note that delivery times may vary depending on your location and other factors.
3- Free shipping?
Yes, you'll enjoy free shipping on total orders valued at 39 KWD or above.
Delivery Options and Charges
| Delivery Timescales | Cutoff Time | Cost (Order Value Less Than 39 KWD) | Cost (Order Value More Than 39 KWD) |
| 2 Hour Delivery | 8 PM | 2 KWD | Free |
| Same Day Delivery | 1 PM | 2 KWD | Free |
| Next Day Delivery | - | 2 KWD | Free |
| 1-3 Day Delivery | - | 2 KWD | Free |
4- Awaiting your Coach order?
We've got you covered! To track your order, please check the tracking information provided in your confirmation email/SMS. If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +96522270165 anytime from 9am to 9pm!
5- Can I cancel or change my Coach order?
As we do our best to get your order to you as quickly as possible, sometimes that means we can’t cancel or change your order if it’s already been prepared and shipped. However, there is a limited time of 30 minutes after placing your order that you may be able to cancel the items. You can do this from the “My Orders” section in your account.
If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +96522270165 anytime from 9am to 9pm!
6- What if I placed an order but I haven’t received a confirmation email?
Please note that it may take up to 15 minutes for your confirmation email to land in your inbox. Remember to also check your spam or junk folder just in case! If you still didn’t get it, please give us a call to help out!
7- Where can I check if an item is missing from my order?
If you notice an item missing from your order, it might be on its way separately. Simply check your order details in the account section for any split shipments. If you're still unable to locate the item, feel free to reach out to us, and we'll be happy to assist you.
8- Received a different item to what you have ordered?
We're here to ensure you get the right item every time. If for any reason you face an issue with your order, please don't hesitate to reach out to our customer support team directly for help a +96522270165.